Tales From Online Shopping

We've finally added some more pieces to our master bedroom, and it comes with a story.

Reading a clock on the floor from the bed got old pretty quickly, so we set out one Saturday to all of the local furniture stores in search of a couple of nightstands and a new dresser.  Unfortunately, 4 stores down and we were nowhere closer than when we started.  We decided to throw in the towel and turn back to the same place that we ordered our headboard - Wayfair.com.

I searched through the selection in our price range and ended up with 5 nightstand options that I showed Chris who made the final decision.

I love that the fabric that covers the drawers coordinates with the bed, and the darker wood adds a little something different than the lighter pieces we already had in the room.

We also picked up a couple of acrylic lamps at Target so Chris (who goes to sleep after me) wouldn't have to turn off the light at the door and walk to the bed in the dark anymore.

The nightstand purchase was an easy one with no issues, the stands came in one piece and the only thing we had to do was screw on the knobs on the front.  On the other hand, the dresser was another story.

We ordered the dresser in the same transaction as the nightstands, but knew in advance that it would require some assembly.  When it was delivered, the delivery man made a joke as he wheeled it up the drive commenting on the weight of the box.  That weekend, Chris dragged it into our bedroom and got to work pulling out the pieces to the puzzle. He called me in to our room with some bad news, there were scratches and dings to many of the pieces and one of the legs was broken in half.

I went straight to my laptop to look up the number for Wayfair's customer service and connected with a very nice guy who quickly put me at ease.  He told me that they wanted their customers to be completely satisfied and without hesitation put in another order for the same dresser at no cost.  He told me we could do whatever we wanted with the pieces to the first dresser as it would be a waste for them to get it back because they would not sell it to another customer.

I was ready to pack it up and send it to the dump, but my husband is ever the resourceful one and was sure that he could repair the broken leg with a dowel and some wood glue.  By the end of the day he had fixed the leg and assembled the dresser which is set up in the nursery (pictures to come once we actually decorate the nursery after finding out if baby is a girl or boy).

Three days later and the second dresser arrived with no issues.  This one was assembled in a shorter amount of time since Chris had already been through the process once.

Have you had any good customer experiences with online shopping?